Refund Policy

Online Fee Policies:

Refund Policy For Online Fee Submission

• All Fee rules as given in the Fee Card shall remain applicable.
• The Fee deposited through Credit Card/Debit Card/Net Banking will normally reach the Footprints account after 1-2 days. It is the sole responsibility of the candidate to ensure that fee is deposited well in time. Footprints shall not be responsible for any not settled fee payment due any reason. Footprints also shall not be responsible, if the payment is refused or declined by the credit/debit card supplier for any reason.

Refund / Cancellation Policy :

Technical issue

In case of any technical issue due to which the payment gets deducted from the payer's account and does not show in our official ERP but the payment gateway service clearly mentions the confirmed settlement thereafter the School's account receives the payment. We manually submit the payment in our ERP. It should take 7-10 working days for the payment to be credited in School's account.

Multiple Payments Case:

If double payment happens and the payment gateway service clearly mentions it, the school will refund the payment after the School's account receives payment. Which should take 7-10 working days for the back payment or we can adjust the amount to the next month fee as per Payers request.

Other Payments Case:

In all other cases where there is a discrepancy in the fee paid, the parent has to directly contact Footprints and the Footprints’ decision would be final.

If there are any questions regarding this policy, you may contact us using the information below.

Email: [email protected]